Refund policy

Returns

Personalized & Made-to-Order Products

Because personalized and made-to-order products are created specifically for you, we cannot accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

Non-Personalized, Ready-to-Ship Products

We accept returns on non-personalized, ready-to-ship products within 14 days of delivery.

To be eligible for a return, items must be unused, in their original condition, and suitable for resale.

To request a return, please contact us through our contact form within 14 days of delivery. Include your order number and the item you would like to return.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs showing the product and the problem.

We will review the issue and arrange an appropriate resolution, such as a replacement or refund.

Please do not return damaged, defective, or incorrect items unless we have instructed you to do so.