Refund policy

Returns

Because personalized and made-to-order products are created specifically for you, we are unable to accept returns unless an item arrives damaged, defective, or incorrect.

If there is a problem with your order, please contact us through our contact form within 7 days of delivery so we can review the issue and help with the appropriate next step.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the product and the problem so we can review what happened and determine the appropriate next step.

Please do not send an item back without contacting us first.